Legal
Privacy policy
Last updated: [FECHA]. This is a translation for information; the Spanish version prevails.
This policy explains how we process your personal data when you use the website lvng.health, in accordance with Regulation (EU) 2016/679 (GDPR) and Organic Law 3/2018 on data protection and digital rights (LOPDGDD).
1. Data controller
| Controller | [RAZÓN SOCIAL O NOMBRE Y APELLIDOS] |
|---|---|
| Tax ID (NIF) | [NIF] |
| Registered address | [DOMICILIO] |
| Privacy email | [EMAIL DE PRIVACIDAD] |
| Data protection officer | [DATOS DEL DPD, SI SE DESIGNA] |
2. What data we process and why
| Treatment | Data | Purpose | Legal basis | Retention |
|---|---|---|---|---|
| Waiting list | Name, email, phone (optional), location, language and programme of interest | Letting you know when we open appointments and managing your booking | Your consent (art. 6.1.a GDPR) | Until you book or withdraw consent, and at most [12 MESES] |
| News by email | Sending you LVNG news, only if you tick the box | Your consent (art. 6.1.a GDPR; art. 21 LSSI) | Until you unsubscribe | |
| Enquiries by email or phone | Those you give us | Answering your enquiry | Your consent and pre-contractual steps (art. 6.1.a and b) | The time needed to reply and, afterwards, the legal periods |
| Analytics cookies | Aggregated browsing data | Learning how the website is used | Your consent | See the cookie policy |
Health data. The website's forms don't ask for health data: please don't include any. Clinical data are collected only in the consultation, processed for your healthcare (art. 9.2.h GDPR) and kept in your medical record under Law 41/2002 on patient autonomy, for at least five years from each episode of care. That processing is governed by the information you will receive at your first consultation.
LVNG Lab calculators. Calculations are done in your own browser: the data you enter is neither sent nor stored.
3. Recipients
We don't share your data with third parties unless legally required. The following help us provide the service, as processors under a contract compliant with art. 28 GDPR: [PROVEEDOR DE ALOJAMIENTO WEB], [PROVEEDOR DE EMAIL] y [PLATAFORMA DE CITAS, POR EJEMPLO DOCTORALIA].
International transfers. [INDICAR SI ALGÚN PROVEEDOR TRATA DATOS FUERA DEL ESPACIO ECONÓMICO EUROPEO Y CON QUÉ GARANTÍAS, POR EJEMPLO CLÁUSULAS CONTRACTUALES TIPO O MARCO DE PRIVACIDAD UE-EE. UU.]
4. Your rights
You can request access to, rectification or erasure of your data, restriction of processing and portability, object to processing and withdraw your consent at any time, without affecting prior processing. Write to us at [EMAIL DE PRIVACIDAD] stating which right you are exercising. We will reply within one month.
If you believe we haven't handled your request properly, you can complain to the Spanish Data Protection Agency (aepd.es).
5. Security
We apply appropriate technical and organisational measures to protect your data: encrypted connection, restricted access and providers with security guarantees.
6. Minors
LVNG's services are for people aged 18 or over. We don't collect data from minors through the website.
7. Changes
We may update this policy. The date of the last update appears at the top.